Support of health systems and applications Skilled service desk up to 24/7 with strong SLA commitments
Our healthcare support centres in Brussels and Luxembourg provide professional technical and application support for different IT health platforms and vendor solutions. Customers reaching out to our IT health service desk are IT personnel of hospitals as well as doctors and nurses experiencing issues with their system.
Our IT health support agents provide technical support (1st, 2nd and even 3rd line support) as well as application support. Backed by years of experience in health care, they are perfectly able to assess the business impact of a reported issue. We offer several support formulas such as 24/7 and VIP support with strong SLA commitments.
The CTG partner network is built to combine today’s leading technologies with CTG’s digital transformation IT solutions and services to accelerate our clients’ transformation initiatives.
Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.
Our strong partner network provides clients with even greater speed, adaptability, and confidence that their IT and digital transformation initiatives will be powered by the technologies, skills, methodologies, and industry experience necessary to achieve their desired business, technology, and operational outcomes.