IT Services: Always ON, Always RIGHT, Always VALUE!
May 12, 2020
If there is anything essential in doing business that we have learned in these times of "social distancing," it is the importance of being connected.
Being a reliable partner means that we are looking at what that means for you, our customer, and that we focus on understanding how it affects your organisation.
To ensure connectivitiy, CTG has identified three guiding principles: Always ON, Always RIGHT, Always VALUE.
Based on these principles, we have bundled our service portfolio, covering the full lifecycle of your IT and services stack. We can provide a ‘right-sized’ solution to any of your digital challenges in this new era of working.
In doing so, CTG ensures that we remain a reliable partnerwhile the demands on your IT organisation are changing dramatically. It is our belief that the changes this new way of working has brought, will affect the way companies will operate for a long time to come. The effects are here to stay, and we will be with you every step of the way!
Always ON, making sure that everything is working. Any form of effective connectivity requires trust in the backend, knowing that you can rely on all components. In the pre-corona era, colleague proximity was important in keeping the lights on: a quick shout, a short message when you pass by, a word captured during a coffee break... all valuable sources allowing a better uptime management. Currently these types of communication are no longer there, resulting in a more reactive approach and thus affecting service availability.
This guiding principle groups our offerings of inducing proactivity, offering visibility and service assurance to guarantee that your business is going forward.
Always RIGHT, making sure that all steps in creating and delivering products and services are provided as required. In a ‘business as usual’ state, a high degree of human interaction is still required to forward demand and execute requests. Informal status checking is a common practice to advance the delivery of activities. The current situation makes it challenging to maintain this practice. This guiding principle groups our offerings that assure flow in whatever situation. It allows you to do the right things.
Always VALUE, making sure your customer can benefit from it. Ensuring customer proximity might be a challenge in these times. How can you make sure that all information is captured and validated? Because not being able to communicate face-to-face, making sure that the needs are understood, might result in disappointed customer experiences. The ability to be connected with your customer base at any time and in any place is a necessity that is now more relevant than ever before. This guiding principle maximizes the smooth customer experience and satisfaction. Combined with the previous guiding principles it provides the necessary organisational resilience.
If you are interested in knowing more about our services, here’s an overview of our CTG Solutions.
Principal ITSM Consultant
CTG Belgium Principal ITSM Consultant, Eddy Peters, is a Service Management expert with plus 25 years experience in various IT positions, from support functions to consultancy and from commercial support to managerial positions.
Solution Architect ITSM
With 20 years of experience, Jo has demonstrated a history of working in the computer software industry. From an operational background he moved into the world of IT Service Management, combining processes and tools. As Solution Architect at CTG Belgium, he gets to work with a wide array of topics and challenges, including recent market evolutions within the ITSM world, and necessary adaptations to Agile Service Management, Process Automation and Performance, and pragmatic ways of bringing this into an organisation.