CTG Transforms Patient Experience at Academic Health System

SOLUTION

As the health system’s chosen partner, CTG provides 24x7x365 MyChart Patient Portal Support as the single point of contact for all MyChart patient calls and messages. A team of CTG analysts assists patients with tasks such as account activation, password resets, or portal navigation via phone, email, or system In Basket message. The company also provides technical support to patients prior to their telehealth visits and pediatric remote proxy activation support, which includes reviewing the medical record for any documentation that would preclude access as a proxy.