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Itineris

Founded in 2003, Itineris provides integrated business solutions fully focused on power, gas, and water distributors and retailers. Itineris utilizes its software solution UMAX, a leading Customer Information System (CIS), to manage utilities’ complete meter-to-cash process, from quotation management up to invoicing and collection. The company has experienced continuous growth over the last 17 years and currently employs more than 350 utilities specialists.

CHALLENGE

De Watergroep is one of the largest utility customers of Itineris in Europe  After the successful implementation of UMAX and the standard ERP modules of Microsoft Dynamics365 for Finance and Operations, De Watergroep went live in 2015. 

Each year, multiple releases are delivered to the client to optimize the product and integrate the system with third parties. Itineris plays a central role in these projects, providing web services to other software providers to allow bidirectional data exchange. Itineris was challenged to deliver stable and reliable web services and manage the risk of regression issues.

SOLUTION

In order to successfully deliver new functionality and secure the quality of the existing functionality, CTG used a combined manual and automated testing approach. CTG proposed automating functional test scripts and introduced continuous test builds to reduce the manual regression test effort after go live. Using this tooling and methodology not only decreased the amount of manual work, but also fundamentally increased the quality of the released code for business-critical processes.

To ensure that new projects were successfully integrated with third parties, CTG advised the use of a Requirement Traceability Matrix so possible functional gaps could be traced early in the development process. This also increased the understanding of the business processes and improved the quality of the manual tests themselves.

This project resulted in maintainable and portable automation scripts; continuous testing in several environments; ability to identify regression before delivery to customer; stable system and working software; improved customer satisfaction and relationships; and more.

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