Add to Calendar 2021-03-23 00:00:002021-03-24 00:00:00America/Los_AngelesitSMF International Service Management Days The IT Service Management Forum is the only truly independent and internationally recognised forum for Service Management professionals worldwide.
Register for International Service Management Days and experience two invigorating days with an international community that shares your challenges and speaks your language— figuratively and literally!
This conference offers a "follow-the-sun schedule" in 4 time zones filled with content and networking that promise to align your service management office with your organization's goals.
Best of all, registration is FREE! Please visit the itSMF website to register.
Join in the learning, sharing, and networking with service management practitioners around the globe.
Make sure to register for two presentations, lead by CTG subject matter experts:
Building Bridges: My Search for Common Attributes in ALL Frameworks March 24 at 12:00 p.m. CET/GMT + 1 Eddy Peter, Principal Service Management Consultant
How a disruptive experience can bring new insights. With the appearance of ITIL 4, the understanding of how service management enables organizations to be more efficient got challenged. Not because the previous versions of ITIL were no longer valid, but because ITIL 4 extended the focus towards what ultimately matters most: Stay relevant in the digital economy, being able to delivery at the speed of consumption and having satisfied customers. It is a shared responsibility of the whole organization to realize that goal. That understanding triggered an disruptive insight.
Join me as I share my journey and how this culminates in: ‘I herewith declare all frameworks married with these words: ‘connect, focus and may velocity be with you’
DevOps: Test Alone March 24 at 14:00 p.m. CET/GMT+1 Bjorn Boisschot, CTG Solution Architect
As in the movie HomeAlone, it seems that Dev and Ops have gone on a journey and forgot to take testing/QA with them. We hear big companies tell stories that they have no more testers, all testing is done in production, everything is fully automated by dev, etc. The actual truth lies somewhere in between these statements!
For most DevOps implementations, QA is actually crucial in order to succeed. DevOps however has a dramatic impact on the way we do QA! In this session, I will give you some concrete examples and tips on how we as QA engineers can leverage some of the DevOps principles for our job. I will also highlight what I believe are the necessary changes QA engineers will need to go thru in order to survive in this new world and how we can influence Dev and Ops to ultimately deliver more value.