Press Release: CTG Expands Global Delivery Center Capabilities
Jul 13, 2020
Adds New Delivery Center in Bogotá, Colombia to Enhance Existing IT Support and Service Capabilities
BUFFALO, N.Y., July 13, 2020 – CTG (NASDAQ: CTG), a leading provider of information technology solutions and services in North America and Western Europe, today announced the opening of a delivery center in Bogotá, Colombia to enhance the Company’s support capabilities and service offerings. Through established operations in North America, Western Europe, India, and now South America, CTG’s delivery centers leverage a centralized model to deliver high-quality, cost-effective IT services and solutions.
In addition to bolstering capabilities for existing clients, CTG’s newest delivery center extends the availability of the Company’s global solutions offerings to better serve clients in the Americas and Europe. Together, CTG’s delivery centers provide a strategic delivery platform for a broad spectrum of IT solutions, including process automation, application development and maintenance, testing, infrastructure and cloud solutions management and maintenance, service desk, and operations.
“Delivery centers play a fundamental role in providing cost-effective, value-added IT solutions to clients,” stated Olivier Saucin, CTG Managing Director, Global Solutions. “Opening this delivery center in Bogotá will allow us to extend a proven model that we successfully utilize in other geographies. The initial focus of the new center will be to enhance our current capabilities in IT support, infrastructure, and cloud solutions implementation and management. The focus will quickly expand to encompass CTG’s entire portfolio of global solutions, covering the full IT lifecycle.”
CTG chose Colombia as the location for the Company’s next delivery center for several reasons, including a favorable economic environment, U.S. time zone compatibility, a strong technology infrastructure that will support reliable connectivity, competitive labor costs, and a growing community of Spanish-speaking IT talent.
Commenting on the value that CTG’s new Bogota Delivery Center will bring to the Company’s client base, Brett Hunt, CTG’s Managing Director of Solutions, North America, stated, “As a near-shore location, Colombia offers an attractive and cost-effective support option for CTG’s clients. Our Bogota delivery center and team also bring the added benefit of multi-lingual support, including Spanish, which is important to both clients in the region as well as many other existing and prospective clients across our served geographies.”
Delivery Center Benefits
CTG has a successful track record of utilizing delivery centers, both onshore and offshore, to serve clients across multiple industries. CTG’s delivery centers are interconnected so that the Company can offer a comprehensive portfolio of end-to-end IT solutions, provide timely and guaranteed levels of service, and implement flexible support options that meet the unique requirements of individual client organizations.
Today, CTG’s delivery centers, staffed by more than 300 IT specialists who possess a wide range of technical and business skills and expertise, support more than fifty clients. CTG’s centralized delivery center platform provides clients with a series of value-added benefits, including:
Reliable 24/7 support in multiple languages
Enhanced service desk support solutions that leverage cloud technologies, robotic process automation, and artificial intelligence
Continuous monitoring, support, and management of IT infrastructures, either onsite or remotely, through main public cloud providers and/or CTG’s private cloud platform
Centers of Excellence for proprietary and open source technologies to support customized application development projects
Cutting-edge testing methodologies and tooling, including automation tools to streamline manual processes and continuously analyze business and IT processes to identify opportunities for improvement
Continuously optimized processes to ensure ongoing quality and efficiency improvements
An extensive knowledge base of best practices in all the domains above
Collectively, CTG’s delivery centers provide its clients with high reliability, significant operating improvements and efficiencies, lower overall costs, and increased return on technology investments.
For more information about CTG’s comprehensive IT solutions offerings and delivery center capabilities, please visit www.ctg.com.
CTG (NASDAQ: CTG) has established a reputation for responsiveness and reliability—traits that our clients say set us apart—since our founding in 1966. Today, we provide comprehensive information, technology, and business solutions that address critical challenges for clients in high-growth industries in North America, South America, and Western Europe. Backed by a proven track record of reliable delivery, CTG fosters long-term client relationships and trust, which allows us to develop strategic insights that maximize client investments in solutions and competitive advantage. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.
Safe Harbor Statement
This press release contains “forward-looking statements” within the meaning of applicable federal securities law, and generally includes words such as “believes,” “expects,” “intends,” “anticipates,” “estimates” and similar expressions. The Company can give no assurance that any actual or future results or events discussed in these statements will be achieved. Any forward-looking statements represent the Company’s views only as of today and should not be relied upon as representing the Company’s views as of any subsequent date. Actual results could differ materially from the outlook, guidance, expectations, and other forward-looking statements as a result of a number of factors, including among others, the availability to the Company of qualified professional staff, domestic and foreign industry competition for clients and talent, including technical, sales and management personnel, increased bargaining power of large clients, the Company’s ability to protect confidential client data, the partial or complete loss of the revenue the Company generates from International Business Machines Corporation (IBM) and/or SDI International (SDI), the ability to integrate businesses when acquired and retain their clients while achieving cost reduction targets, the uncertainty of clients’ implementations of cost reduction projects, the effect of healthcare reform and initiatives, the mix of work between staffing and solutions, currency exchange risks, risks associated with operating in foreign jurisdictions, renegotiations, nullification, or breaches of contracts with clients, vendors, subcontractors or other parties, the change in valuation of capitalized software balances, the impact of current and future laws and government regulation, as well as repeal or modification of such, affecting the information technology (IT) solutions and staffing industry, taxes and the Company’s operations in particular, industry and economic conditions, including fluctuations in demand for IT services, consolidation among the Company’s competitors or clients, the need to supplement or change our IT services in response to new offerings in the industry or changes in client requirements for IT products and solutions, the risks associated with acquisitions, the negative effects of actions of activist shareholders and other factors that involve risk and uncertainty including those listed in the Company’s reports filed with the Securities and Exchange Commission as of the date of this document. Such forward-looking statements should be read in conjunction with the Company’s disclosures set forth in the Company’s 2019 Form 10-K, which is incorporated by reference, and other reports that may be filed from time to time with the Securities and Exchange Commission. The Company assumes no obligation to update the forward-looking information contained in this release.
Investors: John M. Laubacker, Chief Financial Officer +1 716 887 7368
Media: Amanda LeBlanc, Chief Marketing Officer and Vice President, Global Marketing [email protected] +1 225 772 8865
Senior Vice President and Chief Financial Officer, Americas
John Laubacker was appointed Senior Vice President and Chief Financial Officer, Americas, in December 2023, at the time that Cegeka acquired CTG. Previously, he served as CTG’s Global Executive Vice President, CFO, and Treasurer since May 2018, Senior Vice President and Chief Financial Officer since April 2017, Vice President and Treasurer since February 2017, Treasurer since 2006, and interim CFO from October 2014 to April 2015. John joined CTG in 1996.
Vice President, Americas Marketing
Amanda LeBlanc was appointed Vice President, Americas Marketing in December 2023 and has responsibility for CTG Marketing, Communications, and Sales Support programs supporting the company’s Americas’ business. Previously, she served as CMO and Vice President of Global Marketing and Communications prior to CTG’s acquisition by Cegeka. She is an accomplished marketing and communications leader with almost three decades of experience building and developing high-performing teams and successful marketing strategies that drive revenue growth, customer acquisition, and increased brand awareness and loyalty. Amanda joined CTG in 2012.