Ensuring operational efficiency of your IT environment requires specialized solutions to detect events and predict status changes that impact the end-user experience. CTG assists clients in implementing a Centre of Excellence, a specialized cross-organizational team, for monitoring and performance management, which can include processes, approaches, technologies, and operational staffing.
CTG believes that the focus on customer experience and performance should be an integral part of what drives the entire IT and business organizations. To guide and support our customers, CTG offers services to increase collaboration (between IT teams, as well as between IT and business), improve customer focus (both internal and external customers) and manage infrastructure and application complexity more easily. CTG provides this service across all departments involved in the Application Development Life Cycle: Development, QA and Operations.