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CTG provides assessment, planning, and implementation services that focus on people, process and technology.

With CTG's 'ITSM Improvement' offering, we work with you to analyze your processes, organization and technologies used in order to define and propose specific improvement tracks, in view of your current and future needs. CTG will combine the market best practices and standards, enhanced with our real-life experience and hands-on approach. The result is matched with your specific organizational needs.

THAT’S WHY CTG DEVELOPED ITSM Improvement services

We help you to bring your ITSM organization to the next level, in line with current standards and enabling your ITSM organization to bring the value that your business requests.

  • Ctg Icon Performance

    Insight in Your Organization

  • Ctg Icon Risk

    Realistic Roadmap

  • Ctg Icon Operations

    Better Business Alignment

  • Ctg Icon Advantage

    IT Staff Satisfaction

  • Ctg Icon Safety

    Budget for Innovation

  • Ctg Icon Security

    Higher Customer Satisfaction


The overall goal of the assessment is to help the IT organization to improve its service provision quality and to use the assessment results as part of continuous service improvement programs.

The assessment will result in a snapshot of current IT process maturity (AS IS), suggestions for improvement (TO BE) and a feasible implementation plan (roadmap).

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    Joint Technology Selection

    Older technologies can be a burden. How are you going to select the next new technology that brings the value you need? CTG has a standard Joint Technology Selection procedure that can assist you in your journey. 

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    ITIL4 Assessment

    Keeping up with the latest frameworks is hard. Knowing where your value lies and how far you need to adapt these frameworks is also hard. CTG can assist you in defining the roadmap that meets your business needs.

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    Organization Assessment

    New business requirements, new insights like DevOps, … while still keeping up with your traditional IT, need an organization that is fit for the purpose.

Our strong, strategic partnerships have allowed us to better serve the needs of our clients for more than 50 years.

Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.

Let’s discuss

How CTG can help with your next strategic initiative.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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