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Ensuring operational efficiency of your IT environment requires specialized solutions to detect events and predict status changes that impact the end-user experience. CTG assists clients in implementing a Centre of Excellence, a specialized cross-organizational team, for monitoring and performance management, which can include processes, approaches, technologies, and operational staffing.

CTG believes that the focus on customer experience and performance should be an integral part of what drives the entire IT and business organizations. To guide and support our customers, CTG offers services to increase collaboration (between IT teams, as well as between IT and business), improve customer focus (both internal and external customers) and manage infrastructure and application complexity more easily. CTG provides this service across all departments involved in the Application Development Life Cycle: Development, QA and Operations.

CTG's monitoring and performance services

We enable full lifecycle services with attention to performance of the provided functionality. The solution is designed to meetd the needed performance, is tested and runs accordingly.

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    Satisfied Users

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    Performance by Design

  • Ctg Icon Operations

    Fast RCA

  • Ctg Icon Advantage

    Justified Remediation Actions

  • Ctg Icon Safety

    Proactive Detection

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    High SLA Standards


Based on best practices and experiences in similar projects, CTG has put together an APM approach Based On Experience (BoX) with 3 pillars: Performance Monitoring & Optimization, Performance Testing and SDLC Integration, organized in an Agile Approach.

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    Performance Monitoring & Optimization

    Performance Monitoring & Optimization includes all activities required to set up application monitoring. From the analysis of the collected information, actions can follow to tune and optimize the performance of the application in line with the APM objectives and requirements.

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    Performance Testing

    Performance testing (PT) is inextricably linked to Application Performance Management. Through performance test scripts, load will be placed on the application/component(s) and monitoring captures how all components react, during the development lifecycle. This ensures appropriate release to production.

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    SDLC Integration

    Ideally, the APM approach is integrated in the broader context of the SDLC (Software Development Life Cycle). This is also fully in line with the trend of Shift Left and DevOps where APM activities are performed as early as possible to detect issues and bottlenecks as quickly as possible.

Our strong, strategic partnerships have allowed us to better serve the needs of our clients for more than 50 years.

Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.

Let’s discuss

How CTG can help with your next strategic initiative.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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