CTG provides assessment, planning, and implementation services that focus on people, process and technology.
With CTG's 'ITSM Improvement' offering, we work with you to analyze your processes, organization and technologies used in order to define and propose specific improvement tracks, in view of your current and future needs. CTG will combine the market best practices and standards, enhanced with our real-life experience and hands-on approach. The result is matched with your specific organizational needs.
THAT’S WHY CTG DEVELOPED ITSM Improvement services
We help you to bring your ITSM organization to the next level, in line with current standards and enabling your ITSM organization to bring the value that your business requests.
CTG'S ITSM IMPROVEMENT SOLUTION
The overall goal of the assessment is to help the IT organization to improve its service provision quality and to use the assessment results as part of continuous service improvement programs.
The assessment will result in a snapshot of current IT process maturity (AS IS), suggestions for improvement (TO BE) and a feasible implementation plan (roadmap).
Joint Technology Selection
Older technologies can be a burden. How are you going to select the next new technology that brings the value you need? CTG has a standard Joint Technology Selection procedure that can assist you in your journey.
Keeping up with the latest frameworks is hard. Knowing where your value lies and how far you need to adapt these frameworks is also hard. CTG can assist you in defining the roadmap that meets your business needs.
New business requirements, new insights like DevOps, … while still keeping up with your traditional IT, need an organization that is fit for the purpose.
How CTG can help you achieve your desired business outcomes through digital transformation.
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