Ensuring operational efficiency of your IT environment requires specialized solutions to detect events and predict status changes that impact the end-user experience. CTG assists clients in implementing a Centre of Excellence, a specialized cross-organizational team, for monitoring and performance management, which can include processes, approaches, technologies, and operational staffing.

CTG believes that the focus on customer experience and performance should be an integral part of what drives the entire IT and business organizations. To guide and support our customers, CTG offers services to increase collaboration (between IT teams, as well as between IT and business), improve customer focus (both internal and external customers) and manage infrastructure and application complexity more easily. CTG provides this service across all departments involved in the Application Development Life Cycle: Development, QA and Operations.

CTG's monitoring and performance services

We enable full lifecycle services with attention to performance of the provided functionality. The solution is designed to meet the needed performance, is tested and runs accordingly.

  • Performance

    Satisfied Users

  • Risk

    Performance by Design

  • Operations

    Fast RCA

  • Advantage/Strategy

    Justified Remediation Actions

  • Safety

    Proactive Detection

  • Security

    High SLA Standards


Based on best practices and experiences in similar projects, CTG has put together an APM approach Based On Experience (BoX) with 3 pillars: Performance Monitoring & Optimization, Performance Testing and SDLC Integration, organized in an Agile Approach.

  • Process

    Performance Monitoring & Optimization

    Performance Monitoring & Optimization includes all activities required to set up application monitoring. From the analysis of the collected information, actions can follow to tune and optimize the performance of the application in line with the APM objectives and requirements.

  • Cloud Migration

    Performance Testing

    Performance testing (PT) is inextricably linked to Application Performance Management. Through performance test scripts, load will be placed on the application/component(s) and monitoring captures how all components react, during the development lifecycle. This ensures appropriate release to production.

  • Analytics

    SDLC Integration

    Ideally, the APM approach is integrated in the broader context of the SDLC (Software Development Life Cycle). This is also fully in line with the trend of Shift Left and DevOps where APM activities are performed as early as possible to detect issues and bottlenecks as quickly as possible.

Application Performance Monitoring in Practice

Mypension.be is one of the most successful online government applications. Our client Federale Pensioendienst (FPD) is working hard to further digitalize their systems. Their digital transformation is about the further automation of their processes. The use of new technologies will enable the organisation to evolve from a reactive to a proactive organisation.

In order to ensure that mypension.be remains accessible at all times and gain a better understanding of the issues experienced by users, the ICT department has deployed an additional monitoring system. This Application Performance Monitoring project was realised in collaboration with Proximus and CTG. Watch here the client testimonial that was presented on Kanaal Z (in Dutch).

The CTG partner network is built to combine today’s leading technologies with CTG’s digital transformation IT solutions and services to accelerate our clients’ transformation initiatives.

Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.

Our strong partner network provides clients with even greater speed, adaptability, and confidence that their IT and digital transformation initiatives will be powered by the technologies, skills, methodologies, and industry experience necessary to achieve their desired business, technology, and operational outcomes.

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

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