CTG’s certified, experienced consultants and innovative solutions help our clients select and implement the service management technology that best suits their needs. CTG has in-depth experience and established partnerships with OMNINET, Micro Focus, Atlassian, and ServiceNow.
With over 15 years of expertise in implementations of ITSM solutions, CTG is a key player in service desk installation and integrations. Using a Fast Foundation approach we leverage the CTG expertise in a well-defined approach for first implementation. Once implemented, CTG provides an SLA based maintenance and evolutive service to your implementation.
THAT’S WHY CTG DEVELOPED our service management tooling solution
Ensuring proper service delivery to your customers is crucial. Key to this service is an underlying technology that delivers the functionality needed. Our implementations ensure ITIL compliancy sized and adapted to your business needs.
CTG'S SERVICE MANGEMENT TOOLING SOLUTION
CTG supports multiple vendors, ensuring the best know-how and expertise to set up and integrate these technologies. Using CTG's 'Fast Foundation' approach, we ensure cost effective implementations at high standards.
CTG is a certified implementation partner of Micro Focus SMaX, OMNITRACKER, Atlassian Jira Service Desk and Servicenow. Using a standardized fast foundation approach, we provide fast ROI.
DC Support Services
Each solution needs to evolve with future needs. CTG provides an SLA based service handling issues, service requests and maintenance services on your ITSM technology implementation.
You may have an ITSM technology already implemented, but your organization's need evolved past the functionality server by your ITSM tool. Time to migrate, but how … CTG can assist you to minimize operational risk and get you back in with modern solutions.
How CTG can help you achieve your desired business outcomes through digital transformation.
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