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CTG’s certified, experienced consultants and innovative solutions help our clients select and implement the service management technology that best suits their needs. CTG has in-depth experience and established partnerships with OMNINET, Micro Focus, Atlassian, and ServiceNow.

With over 15 years of expertise in implementations of ITSM solutions, CTG is a key player in service desk installation and integrations. Using a Fast Foundation approach we leverage the CTG expertise in a well-defined approach for first implementation. Once implemented, CTG provides an SLA based maintenance and evolutive service to your implementation.

THAT’S WHY CTG DEVELOPED our service management tooling solution

Ensuring proper service delivery to your customers is crucial. Key to this service is an underlying technology that delivers the functionality needed. Our implementations ensure ITIL compliancy sized and adapted to your business needs.

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    Client Satisfaction

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    SLA Monitoring

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    Modern Technologies

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    Ease of Working

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    Faster Problem-Solving

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    Build Knowledge Base

CTG'S SERVICE MANGEMENT TOOLING SOLUTION

CTG supports multiple vendors, ensuring the best know-how and expertise to set up and integrate these technologies. Using CTG's 'Fast Foundation' approach, we ensure cost effective implementations at high standards. 

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    Technology Implementation

    CTG is a certified implementation partner of Micro Focus SMaX, OMNITRACKER, Atlassian Jira Service Desk and Servicenow. Using a standardized fast foundation approach, we provide fast ROI. 

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    DC Support Services

    Each solution needs to evolve with future needs. CTG provides an SLA based service handling issues, service requests and maintenance services on your ITSM technology implementation. 

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    Technology Migrations

    You may have an ITSM technology already implemented, but your organization's need evolved past the functionality server by your ITSM tool. Time to migrate, but how … CTG can assist you to minimize operational risk and get you back in with modern solutions.

Our strong, strategic partnerships have allowed us to better serve the needs of our clients for more than 50 years.

Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.

Let’s discuss

How CTG can help with your next strategic initiative.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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