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If you look up the definition of “Digital Transformation”, you will find something like: “Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology". Now, that means one hundred different things, and nothing, and says nothing about the "Why?".
The reasons for business to embrace newer digital technology are very diverse and usually have an intention to improve the current set-up, situation or way of working.
Sometimes that reason is more straightforward and is just the difference between being able to continue to work or not.
In this session, we shared a customer story, in which “transformation at speed” (and in the midst of a pandemic) was absolutely required, to be able to keep the business up and running.