We kindly invite you to our ITIL4 Masterclass, a free two-hour online event in which we aim at an interactive session, enabling participants to ask questions and share experiences. With ITIL4, Axelos has developed a completely new approach to service management. After two years of intensive usage at our customers, we can say: “and it is good!”

The approach is both focused and inclusive. Focused, because each published book targets specific operating domains. Inclusive, because it invites the whole organization to connect, assuring value experience throughout the service lifecycle. All of this for one reason: “Putting the customer first”.

This session will give you guidance on how your service organization remains valid in the digital economy, and on being an integral part of your digital transformation journey.

What?

In our masterclass, you will learn what this can mean for your organization. First, we will share our experience using ITIL4 in the field. Moreover, we will elaborate on topics like:

• Why did ITIL4 reinvent itself?
• What do these specialist/strategist books represent?
• How can ITIL4 support your evolution towards agile operations?
• Why are processes no longer the fundament of ‘doing ITIL’ in this edition?
• How does ITIL embrace agile development and DevOps pipes as an integral part of service creation?
• Why can the essence of being successful in service management be found within your organization?
• How can ITIL4 support your evolution towards agile operations?

When?

If you are looking for a thought-provoking session, look no further. In order to enable you to attend this remote masterclass at a moment that suits you best, we will organize it several times and at different moments during the day.

Grab your agenda and register here for the session that suits you most!

• Wednesday 25^th August at 3 PM
• Friday 24^th September at 1 PM
• Wednesday 13^th October at 8.30 AM
• Tuesday 9^th November at 4 PM

Questions? Please contact Christine Vermeiren.