Eddy Peters, Principal Process Consultant, Digital Operations at CTG, re-elected as Chairman of itSMF in Belgium

The global organisation IT Service Management Forum (itSMF), has re-elected Eddy Peters of CTG as Belgian chairman. For the next three years too, he will enable Belgian IT professionals to exchange knowledge and experience on methodologies and technologies around digitization. The top priority for the next period will be organizational connectivity and bringing context.

itSMF provides a network for service management practitioners, service providers, customers and vendors to share knowledge, experience and views. Eddy Peters is the fifth chairman in the history of itSMF Belgium and will succeed himself as chairman of the organization in 2023. The chairman explains: "In the past three years, we had to deal with challenges related to COVID-19. This resulted in a shift to online meetings. Due to a broadening of the scope, there were technical, process and people-oriented events. When physical meetings became possible again, master classes were also shaped. All those sessions had one goal, namely to share knowledge and provide participants with insights. For the next three years, we will continue with the same energy. How can we further facilitate connecting? How can context be made insightful so that people better understand the potential (or the challenge)? These are the type of questions that I want to try to answer with the team in the coming period. We have been talking about connected technology for years. It's time we also pay attention to the connected employee."

IT professionals need to discover the ‘human’ aspect

Although there is quite some activity in the framework world, Eddy Peters also wants to pay attention to the human aspect, which is still a challenge within IT. Therefore, under his leadership, itSMF Belgium is putting the relationship between providers and consumers high on the agenda over the next three years. itSMF Belgium wants to be more than a knowledge platform around the digital dimension.

"It is important that we, at itSMF, as an organization broaden our view further. Even more than before, IT is a facilitator of 'added value', both within the organization and towards the end customer. Part of that added value is realised by the way we connect with the customer. This is based on soft skills, the care factor. These human skills will henceforth receive more attention within itSMF Belgium," says the chairman.

Sharing international knowledge through online events

Furthermore, COVID-19 has also resulted in online events of our sister organizations being incorporated by us. We will also continue this in the coming period. For instance, the series with Ken Wendle on Value, a joint effort of 5 chapters, is currently underway.

About itSMF BelgiUM

The Information Technology Service Management Forum (itSMF) was founded in England in 1991. itSMF Belgium was founded in 2001 and is the leading association for organisations involved in IT Service Management. Worldwide, itSMF has more than 6,000 member companies spread over more than 58 countries. The more than 40,000 individuals who are members of itSMF work at both large multinationals and small companies in the private sector, as well as in the public and non-profit sectors. In Belgium, itSMF has more than 130 dues-paying members. More info at www.itsmf.be.