Having the right knowledge at the right time was and still is a healthy approach to making sound decisions. However, today’s business dynamics force us to think quickly and to make decisions in a constantly changing ecosystem.
Obtaining skills through traditional training sessions sometimes takes too long, is too generic and is therefore no longer always fit-for-purpose. Your new remote way of working sometimes affects the available time you have to acquire the knowledge you need.
To address this constraint and to remain a reliable partner for your Learning and Development in these difficult times, CTG has developed the "Fast Value Training" (FVT) offering concept: we enable you to keep up with the latest evolutions, based on a short training session, scoped to specific functionalities and needs.
We have created some standard FVT sessions, based on the feedback we got from our customers. To further address your specific needs, we also offer the possibility to request a custom FVT based on any specific requirements you might have.
If you want to know more, please get in contact with your CTG Account Manager. If you are not a CTG customer yet, please drop us an email at [email protected]
ALWAYS ON - Integrated Service Management
In this one-hour session, we will explore the impact of agile on the run activities of an organisation. What are the challenges and how can ITIL4 provide guidance? We discover that control is no longer the concern of the operation teams, but the common responsibility throughout every phase of the lifecycle.
ALWAYS RIGHT - Providing the right services using the service value chain
In this one-hour session, we will discover what a value chain is and how to identify the components involved in the delivery of services and products to assure the value experience of the consumer. We will define the activity sequence, identify bottlenecks, and see how feedback can be integrated as part of the improvement cycle. By involving all stakeholders, this is an ideal exercise to enable collaboration and transparency.
ALWAYS VALUE - ITIL4, what is in it for you?
ITIL4 is hot these days. But will it add value for you? In times of cost optimisation, it makes sense to maximize the efficiency of the existing capabilities to optimally support your organisation in value creation. This one-hour session will review which ITIL version will generate the most value for your organisation, using the Cynefin framework as a guiding practice.
Experienced professionals with excellent training and coaching skills, and real-world experience.